Introduction
The Operations Excellence Group LLC ("OEG," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at oegllc.com or contact us through any of our web forms.
By using this website, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not access the site.
Information We Collect
We collect information you voluntarily provide to us, as well as certain technical information collected automatically.
Information you provide directly:
- First and last name
- Email address and phone number
- Company name and job title
- Message content submitted through our contact form
Information collected automatically:
- Browser type, operating system, and device information
- IP address and approximate geographic location
- Pages visited, time spent on pages, and referring URLs
- UTM and campaign parameters when arriving from advertising or marketing links
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to inquiries and demo requests submitted through our contact form
- To communicate with you about our products and services, if you have requested information
- To improve our website content, layout, and user experience
- To understand how visitors find and use our site (analytics)
- To detect and prevent spam, fraud, and abuse
- To comply with legal obligations
We will not send unsolicited marketing communications. We will not call or email you unless you have specifically requested contact through our form.
Data Retention
We retain personal information submitted through our contact form for as long as necessary to respond to your inquiry and maintain a record of our customer communications — typically no longer than three years unless a longer retention period is required by law or ongoing business relationship.
Analytics data is retained in aggregated, anonymized form and is not linked back to individual visitors after 26 months.
Your Rights
Depending on your jurisdiction, you may have certain rights regarding your personal data, including:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of your personal information
- The right to opt out of certain data processing activities
To exercise any of these rights, please contact us at sales@oegllc.com. We will respond to all verifiable requests within 30 days.
Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our contact form uses HTTPS encryption for all data in transit.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will indicate the date of the most recent revision at the top of this page. We encourage you to review this policy periodically.
Continued use of our website after any modification constitutes your acceptance of the revised policy.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: sales@oegllc.com
- Phone: +1 281.794.9107
- Address: 10235 West Little York Road, Suite 260, Houston, TX 77040 USA